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Support to Use Credly

New to using Credly or need a refresher? Scroll to see our complete list of Credly FAQs and support guides, or filter by category with the buttons below. If you have questions or need help, don’t be stuck! Get in touch with our friendly team.

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All Analytics Badges Issuing Personal Data Users
Earner Personal Data and Consent to Issue Digital Badges via Credly

Please read this document before you commence any issuing using Credly.

It covers the flow of earner personal data using the platform, who you can issue badges to, and how you can gain consent.

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How can I issue a badge using Credly?

Here is a written step by step guide for issuing a badge using Credly.

If you learn best with video, here is the ‘Issuing a credential’ chapter of our ‘Collection Manager Training’ YouTube video.

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How can I bulk issue badges using Credly?

Here is a written step by step guide for bulk issuing badges using Credly.

If you learn best with video, here is the the chapter on bulk issuing in our ‘Collection Manager Training’ YouTube video.

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How can I view analytics on Credly?

Here is a written step by step guide for viewing your analytics using Credly.

If you learn best with video, here is our ‘Using Analytics on Credly’ YouTube video.

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How can I generate an analytics report on Credly?

Here is a written step by step guide for generating analytics reports using Credly.

If you learn best with video, here is the ‘Downloading a report’ chapter of our ‘Using Analytics on Credly’ YouTube video.

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How can I add a new member of staff to Credly as a Collection Manager or remove a Collection Manager that is leaving my organisation?

As organisations grow and change, it is sometimes necessary to remove Collection Managers or add new ones to your Badge Nation membership.

How many Collection Managers your organisation is entitled to have added to Credly depends on the membership package you have.

Please have your organisation’s main admin contact (named on the Membership Agreement) get in touch with us via email at [email protected] with the name and email address of the person that needs to be added to or removed from Credly as a Collection Manager.

How can I make changes to a badge after it has been published to Credly?

Once your badge has been published to Credly you will need a member of the Badge Nation team to make any changes.

Please note, any amendments made to the template will also appear on the profiles of earners who have already been issued with that badge, so you should only consider making changes that will remain relevant for previous earners of that badge.

If the changes you need to make are more drastic such as a change in the activity name, delivery / assessment method, outcomes, or content, please consider writing a new badge.

Contact us via email at [email protected] with a link to the badge and details of your desired changes and we will get these amended right away.

How can I increase the acceptance rate for my digital badges?

Acceptance rates are a crucial component of digital badging. Digital badges are made to be accepted and shared with the world, and do no good sat in an earner’s inbox. Check out our Top 5 Tips for increasing your digital badge acceptance rates.

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How can I merge accounts on Credly?

If you have multiple accounts on Credly, with different email addresses and have a need to merge all of your accounts together under one email address and password, please see this guide and video from Credly.

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